Refund/Return Policy
Refund Policy for Encore Threads & Treasures
At Encore Threads & Treasures, we treasure your satisfaction! We've got you covered for those moments when you may need to bring something back with our clear and straightforward return and refund policy.
In-Person Returns and Refunds
We're happy to accept returns and process refunds, but only in person and within 7 days of the delivery date! Simply visit us at Encore Threads & Treasures, located at 60 Main Street, Unit 103, Cambridge, Ontario N1R 1V4, during our regular business hours. Our friendly staff will be more than happy to assist you with your return. You'll receive store credit or an exchange for the returned item, ensuring you find the perfect treasure for you. Please note, however, that sale items are final sale and cannot be returned under any circumstances.
No Online Returns, Except for Special Cases
We generally do not accept online returns, with one special exception. If you receive an incorrect or damaged product from your online purchase, don't fret! Just drop us a line at info@encorethreads.ca to explore the possibility of an exchange or refund. We'll work together to make things right!
Thank you for shopping with Encore Threads & Treasures, where your happiness is our top priority, and our approach to returns keeps you coming back for more treasures!
